FTC ruling sees Musical.ly (TikTok) fined $5.7M for violating children’s privacy law, app updated with age gate

A significant FTC ruling issued today will see video app TikTok fined $5.7 million for violating U.S. children’s privacy laws, and will impact how the app works for kids under the age of 13. In an app update being released today, all users will need to verify their age, and the under 13 year-olds will then be directed to a separate, more restricted in-app experience that protects their personal information and prevents them from publishing videos to TikTok.

In a bit of bad timing for the popular video app, the ruling comes on the same day that TikTok began promoting its new safety series designed to help keep its community informed of its privacy and safety tools.

The Federal Trade Commission had begun looking into TikTok back when it was known as Musical.ly, and the ruling itself is a settlement with Musical.ly.

The industry self-regulatory group Children’s Advertising Review Unit (CARU) had last spring referred Musical.ly to the FTC for violating U.S. children’s privacy law by collecting personal information for users under the age of 13 without parental consent. (The complaint, filed by the Department of Justice on behalf of the Commission, is here.)

Musical.ly, technically, no longer exists. It was acquired by Chinese firm ByteDance in 2017. The app was then shut down mid-2018 while its user base was merged into TikTok.

But its regulatory issues followed it to its new home.

According to the U.S. children’s privacy law COPPA, operators of apps and websites aimed at young users under the age of 13 can’t collect personal data like email addresses, IP addresses, geolocation information, or other identifiers without parental consent.

But the Musical.ly app required users to provide an email address, phone number, username, first and last name, a short biography, and a profile picture, the FTC claims. The also app allowed users to interact with others by commenting on their videos and sending direct messages. In addition, user accounts were public by default, which meant that a child’s profile bio, username, picture, and videos could be seen by other users, the FTC explained today in its press release.

It also noted that there were reports of adults trying to contact children in Musical.ly, and until October 2016 there was a feature that let others view nearby users within a 50-mile radius.

“The operators of Musical.ly—now known as TikTok—knew many children were using the app but they still failed to seek parental consent before collecting names, email addresses, and other personal information from users under the age of 13,” said FTC Chairman Joe Simons, in a statement. “This record penalty should be a reminder to all online services and websites that target children: We take enforcement of COPPA very seriously, and we will not tolerate companies that flagrantly ignore the law.”

COPPA law, of course, becomes a bit complex to implement for apps like TikTok that sit in a gray area between being oriented towards adults and being aimed at kids. Specifically, apps preferred by tweens and teens – like Snapchat, Instagram, YouTube and TikTok – are often clamored for by younger, under 13 kids and parents often comply.

But some parents are caught off guard by these apps. The FTC says Musical.ly had fielded “thousands of complaints” from parents because their children under the age of 13 had created Musical.ly accounts.

In addition to the $5.7 million fine, the FTC settlement with Musical.ly includes an agreement that will impact how the TikTok app operates.

It says TikTok is now considered a “mixed audience” app, which means there needs to be an age-gate implemented on the app. Instead of locking out under 13 users from the TikTok service, younger users will be directed to a different in-app experience which restricts TikTok from collecting the personal information prohibited by COPPA.

TikTok is also complying with the ruling by making significant changes to its app. It will now restrict under 13 kids from being able to film and publish their videos to the TikTok app. It will also take down all videos from kids under 13.

Instead, the under 13 crowd will only be able to like content and follow users. They will be able to create and save videos to their device – but not to the public TikTok network. Nor can they share videos on the app with their friends if they use TikTok via a private account.

As TikTok already has a large number of younger kids on its app, it will push an app update today that displays the new age gate to both new and existing users alike. Kids will then need to verify their birthday in order to directed to the appropriate experience.

This is not likely going to have a impact on how many kids use TikTok, however. Kids today already know to lie to age pop-ups so they can enter a restricted app. That’s how they set up accounts on Facebook, Instagram, Snapchat and elsewhere.

However, the move at least puts TikTok on a level playing field with other “mixed audience” apps instead of allowing it to pretend U.S. children’s privacy laws do not exist.

TikTok reportedly has been installed a billion times worldwide, according to recent data from Sensor Tower. The company doesn’t publicly disclose its figures, but the FTC says since 2014, more than 200 million users had downloaded the Musical.ly app worldwide, with 65 million accounts registered in the United States.

The Commission vote to authorize the staff to refer the complaint to the Department of Justice and to approve the proposed consent decree was 5-0. Commissioner Rohit Chopra and Commissioner Rebecca Kelly Slaughter issued a separate statement, shared below:

The Federal Trade Commission’s action to crack down on the privacy practices of Musical.ly,
now known as TikTok, is a major milestone for our Children’s Online Privacy Protection Act
(COPPA) enforcement program. Agency staff uncovered disturbing practices, including
collecting and exposing the location and other sensitive data of young children. In our view,
these practices reflected the company’s willingness to pursue growth even at the expense of
endangering children. The agency secured a record-setting civil penalty and deletion of ill-gotten
data, as well as other remedies to stop this egregious conduct. This is a big win in the fight to
protect children’s privacy.

This investigation began before the current Commission was in place. FTC investigations
typically focus on individual accountability only in certain circumstances—and the effect has
been that individuals at large companies have often avoided scrutiny. We should move away
from this approach. Executives of big companies who call the shots as companies break the law
should be held accountable.

When any company appears to have a made a business decision to violate or disregard the law,
the Commission should identify and investigate those individuals who made or ratified that
decision and evaluate whether to charge them. As we continue to pursue violations of law, we
should prioritize uncovering the role of corporate officers and directors and hold accountable
everyone who broke the law.