Last night, MoviePass customers encountered a problem when they went out to their local theater: an outage prevented some users from checking in to a film. While the company says that the issue has been resolved, and that it’ll reimburse customers who paid out of pocket for tickets, it’s not a good look for the service, which can’t afford to scare away users.
The outage prompted outcry from users, and it couldn’t have come at a worst time: Friday night as Marvel’s Ant-Man hit theaters. In a tweet, the company advised users to wait to check in for the outage to be resolved, but said that anyone who purchased a ticket without the service could take a picture and send it in to be reimbursed.
Users are welcome to purchase tickets out of…
Written by Andrew Liptak
This news first appeared on https://www.theverge.com/2018/7/7/17544196/moviepass-outage-movies-problems-apps under the title “MoviePass says it will refund users who were affected by last night’s outage”. Bolchha Nepal is not responsible or affiliated towards the opinion expressed in this news article.
